As a key resource within the Operations organization, the Logistics Coordinator will manage day-to-day customer orders for a fast growing, venture capital backed organization in El Segundo. Your focus will be delivering unrivaled customer service through excellent oral and written customer communications. You will be expected to continually improve cost, efficiency, asset utilization, and customer service performance across our various program/business networks. The Logistics Coordinator will receive, analyze, review, make, and control all transportation booking requests from clients to our provider network. You will ensure booking is confirmed, appointments set, customer is updated, and service is met for all our customers throughout the order life-cycle.
This position provides daily direct customer, supplier, and provider engagement, requiring excellent communication and project management skills. Interaction with the many areas of our organization is required to ensure our customer is provided with the highest quality of support and care.
The primary function or overall purpose of your position is to ensure EZ Rack’s Customers have satisfaction with the key work processes associated with EZR Customer Programs. You will be reducing friction, solving problems, and providing exceptional service to all stakeholders.
The Logistics Coordinator's key work processes are as follows:
- Customer Support (Seeking Information, Program Satisfaction, Issues Resolution and Problem Solver)
- Order Management (Reducing Friction in the Process)
- Operational Analysis (Continually Ensure Day-to-Day Optimization of Orders)
- Lean/Continuous Improvement (Dashboards; Development of Improvement Plans and Tactics with Implementation and Execution)